plan.com

Get the latest devices and gadgets with the online controls you need.

Stay connected with your remote workforce almost anywhere in the UK. Thanks to GPS insight from mobile data masts and my.plan app tracking ( location sharing must be enabled ), we can help you to locate members of your team simply by logging in to my.plan.

Worried about calling numbers outside of the UK and the potential cost to your business? International Call Restrictions in my.plan prevent users from making calls to any non-native numbers outside of the UK, from the UK.

Request a new number for a specific connection, which will replace the existing number.

Receive automated notifications when a user reaches 50, 80 and 100% of their data, call or text allowances.

If a service is restricted by a Spending Limit, our Captive Pages give you the ability to increase your limit or purchase bolt-ons from your phone with our automated and interactive webpages.

Our my.plan Help Centre is also packed full of useful info and over 500 FAQs designed to get you up to speed in a matter of minutes.

We pride ourselves on the level of service that we offer and our customer experience team aims to answer your calls as quickly as possible. However, at peak times, our Gold and Platinum connections enjoy priority service thanks to their dedicated support teams.

Live Chat is our instant message facility that can be accessed exclusively through my.plan. It means you can get in direct contact with a member of our support team.

my.plan’s data usage insights can help you to manage productivity and control spend by understanding what type of activity is generating additional usage and charges.

my.plan gives you the power and insight to understand your business’s usage and charges, with a simple, interactive design that lets you deep dive into the detail. This includes fully itemised call and text details, along with their charges.

Interactively interrogate all voice, text and data usage and charges or quickly search or filter services to pinpoint issues. Easy to use tools allow you to set profiles and permissions so you can monitor what matters or keep it private.

Analyse usage and spot trends with historial usage detail and summaries. Features include interactive usage and charge summaries, graphs that show you details and trends, plus the ability to access invoice histories and fully itemised billing

We pride ourselves on the level of service that we offer and aim to respond to all enquiries through my.plan and via email as quickly as possible. However, at peak times, our Gold and Platinum connections enjoy priority service thanks to their dedicated support teams.

Streaming and Social Media is a great way to stay connected, but it can also be a huge distraction for your day-to-day business while also quickly draining your data allowance. Streaming and Social Media data restrictions can reduce, or block, access to sites and apps such as Facebook, YouTube and Instagram at network level, saving you time and money.

What people do in their own time is their own business but what people do during working hours is a different matter. my.plan gives you the ability to restrict access to gambling sites and applications in just a couple of clicks.

Stay in control of your usage with easy to use tools and restrictions that you set and manage. From preventing calls to chargebale numbers to bloacking the use of data on Social Media sites, there are plently of controls to manage your users.

Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage. Data Block in just a couple of clicks to restrict access, control permissions and prevent someone from running up additional charges or using their data inappropriately.

Cost Centres allow you to group connections into unique invoice summaries, usage and charge groups, based on diﬀerent oﬃces or locations, departments or management levels. Perfect for larger businesses with multiple users and teams.

You have the power and insight to understand your business’s usage and charges, with a simple, interactive design that lets you deep diver into the detail.

Our Roaming Controls will prevent unwanted data, calls and text charges, while travelling in the plan.com World Zone.

MMS enable connections to send digital content such as pictures over text messaging channels. This activity is not included as part of your standard Text allowance and can be chargeable. With MMS Controls you can restrict use and prevent unnecessary charges quickly and easily.

Receive automated notifications if a user reaches their elected Spend Limits or Caps.

See what you’re spending, where and when with automated data usage breakdowns. Usage insights can help you to manage productivity and control spend by understanding what type of activity is generating additional usage and charges.

Stay connected and prevent unwanted charges while travelling with notifications at a level you manage.

Our Spend Limits keep you up to date and in control of your allowances and charges thanks to email and SMS notiﬁcations, and automated usage restrictions at a level that you manage.

Most call and text activity is covered by your allowances but calls to some numbers such as those outside the UK or special numbers run by organisations, are not. Our Premium, Adult and Chargeable Call Controls give you the power to restrict access and stay in control of your costs.

Save time and money by restricting calls from the UK to any non-native numbers outside of the UK.

Receive automated notifications if connectivity is restricted due to reaching a Spend Limit or Cap.

Stay connected and prevent unwanted charges while travelling with restrictions and controls that you manage.

Boost your data, add minutes or increase a text allowance while travelling with our range of roaming packages.

Add new users or view a complete audit of their activity, automatically through one, central platform.

my.plan gives instant access to a range of products to keep your business connected. Choose from a range of bolt-ons and boosts.

For businesses with multiple users and connections, our Proﬁle Groups give you the ability to manage multiple connections at once including Spend Controls, Call & Text Controls, Productivity Controls. Saving you time and money, as well as ensuring that your connections are controlled in a consistent and easy to handle manner.

A VPN is a data connection method used to add security and privacy to private and public networks, like Wi-Fi Hotspots and the Internet, by masking the data being transmitted. This can help a business to protect sensitive data, but VPNs can also be used to prevent some information and activity from being monitored. Our VPN Controls give you the ability to manage VPN access.

Malware is any program or ﬁle that is harmful to a computer user, including computer viruses, worms, Trojan horses and spyware. Our Malware restrictions block these harmful files at network level and minimise the risk to your business.

A botnet is a network of devices, connected via the Internet, working together to provide a service – anything from running a chat room to performing distributed denial-of-service attacks (DDoS attack), stealing data, or sending spam. Botnets allow a potential attacker to access a device. Our Botnet restrictions work to identify these threats at network level and block the sites to minimise the risk.

Our Advertising Controls give you the power to activate Adblocking, a content ﬁltering and advertising blocking service that prevents page elements, such as advertisements, from being displayed. Save your business both time and money, while also protecting against privacy and security risks.

Apply a series of service and handset restrictions to make your lost or stolen device unusable on O2 or any other network with the blocking of incoming & outoging calls, SMS and the use of mobile data.

Apply a series of service and handset restrictions on a device to make it unusable.

If you have a PIN setup on your SIM card as an extra security measure, you’ll need to type it in each time you turn on or restart your phone. If you enter your PIN incorrectly three times in a row, your handset will be locked, and you’ll be prompted to enter a PUK (Personal Unblocking Code) to unblock it. my.plan gives you the power to access these codes quickly and easily, without third party involvement or delays.

Manage All is a feature built directly into my.plan that allows you to manage restrictions and bolt-ons across all of your connections at the click of a button.

Access everything you need to manage your plan.com account. View and edit your company details, amend payment details, access your account history and more.

Personal Hot Spots (sometimes known as data tethering and data sharing) give you the power to share your mobile data allowance with devices nearby. However this can also use a large amount of data very quickly, resulting in high bills or data restrictions. Our Gold and Platinum packages give you access to restrictions to prevent data sharing, control usage and minimise spend.

For businesses without borders, my.plan’s map and location tracking will keep your people connected no matter where they are. Thanks to GPS insight from mobile data masts and my.plan app tracking*, we can help you to locate members of your team simply by logging in to my.plan.

Regional level

County level

Cell tower/ Street level

Bolt-On Required

Under 10 mins
(during business hours)

Under 7 mins
(during business hours)

Under 4 mins
(during business hours)

Summary

Category

Deep Dive

Itemised

Summary

Category

Deep Dive

Summary

Category

Deep Dive

Under 12 business hours

Under 8 business hours

Under 2 business hours

Bolt-On Required

Itemised

Bolt-On Required

Summary

Category

Deep Dive

Bolt-On Required

Essential Controls

Essential & Gold Controls

All Controls

Bolt-On Required

Country level

Regional level

Cell tower/Street level

Upgrade to access

Upgrade to save

Get the latest devices and gadgets with the online controls you need.

Manage the provisioning and configuration of your desk phones with simple, centralised management that removes the need for their manual setting up and hands-on management.

Our cutting-edge visual Call Flow interface gives you the power to control how calls are routed and answered, with drag and drop simplicity that makes Call Flows easy to see, understand and manage.

Manage the set-up and ongoing support of your desk phone remotely, by applying templates that you can configure and deploy.

Stay connected with emails and SMS alerts whenever you miss a call.

Access voicemail through your inbox with voice files attached to emails.

Our my.plan Help Centre is also packed full of useful info and over 500 FAQs designed to get you up to speed in a matter of minutes.

If a service is restricted by a Spending Limit, our Captive Pages give you the ability to increase your limit or purchase bolt-onsfrom your phone with our automated and interactive webpages.

Live Chat is our instant message facility that can be accessed exclusively through my.plan. It means you can get in direct contact with a member of our support team.

my.plan’s data usage insights can help you to manage productivity and control spend by understanding what type of activity is generating additional usage and charges.

There’s simply not enough time and resource in the day to listen to all of your calls to find examples of best practice, poor customer experience, or a contractual statement. With call transcription you don’t have to spend hours listening to calls to find what you’re looking for.

Sentiment Analysis scores provide instant oversight for each transcribed call. They give you a visual (smiley or sad face) indicator and percentage score by evaluating each word or phrase and scoring the call accordingly, using an advanced algorithm.