ANNUAL PRICE CHANGES
Below you’ll find all the information you might require regarding how annual uplifts can impact you and your monthly invoice.
A summary of our annual price
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Contracts signed before January 2025
- Our prices are adjusted annually based on the CPI rate of inflation plus 3.9%.
- The adjustment is applied on each subsequent anniversary of your first bill.
- The CPI rate used for the calculation is the "12 month rate" published by the UK government.
- The most recent rate published up to the anniversary of the first bill is used for the calculation.
Contracts signed after January 2025
- For contracts with ten or fewer services, the annual increase will be either £1.50 or £3.00 per service, depending on several factors.
- The exact amount and date of the increase will be clearly outlined in your contract order form, Contract Summary and Contract Information documents.
- For contracts with 10 or more services, the pricing model remains linked to CPI (Consumer Price Index).
- Annual price increases will be calculated as CPI + 5.5% of each service’s fixed monthly charges.
- The CPI rate used for the calculation is the “12 month rate” published by the UK government.
- The most recent rate published up to the anniversary of the contract being signed is used for the calculation.
- The annual price increase will be applied on the anniversary of your contract's generation.
Hint
Review your contract to confirm the details of your annual price increase.
Annual price change
Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9% or 5.5% (depending on the date you signed the contract).
To calculate the updated prices, we use the latest CPI “12 month rate” published by the UK government. This rate changes every month, so we use the most recent rate published to the anniversary of your first bill. The increase is then applied on each subsequent anniversary.
In October 2023, the CPI rate was 4.6%. Therefore, customers whose first bill came in December 2023 will see a price increase of 8.5% (4.6% + 3.9%).
From January 2025, CPI-linked price increases only apply to contacts with 11 or more services or for customers with multiple contracts that include ten or more services.
Customers affected December 2022
The annual price increase affects customers who signed a new contract or renewed their contract from December 2022 onward. Customers who signed contracts before this date are exempt from the annual price change unless agreed upon in writing with plan.com.
Annual Increase Calculator 10+ services (Jan '25 — onwards)
If you’d like to work out the estimated increase to any of the plans on your account, use our handy price calculator.
*The CPI calculation is based on the CPI value at the month, as stated above, + 5.5% which is industry standard.
**CPI is calculated by the government on a monthly basis. We use the most recent CPI figure available at the point the invoice is generated. Therefore, the calculator is for estimation purposes only. Please select the month closest to the anniversary of your first bill or subsequent anniversaries.
Frequently Asked Questions
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What are the new Ofcom regulations and who do they apply to?
From January 2025, Ofcom regulations require annual price increases for customers with fewer than ten services to be stated in pounds and pence. These changes ensure price increases are prominently and transparently communicated at the point of sale, specifying when and how much the increases will be.
How does this affect contracts with 1-10 services?
For contracts with ten or fewer services, we have transitioned from a percentage-based annual price increase to a fixed pricing model:
- Deals with an ARPU (Average Revenue Per User) less than or equal to £15 will have a fixed annual increase of £1.50 per service.
- Deals with an ARPU of £15 or more will have a fixed annual increase of £3 per service.
The specific amount and date of the increase will be clearly outlined in the customer’s order form, contract summary, and contract information documents.
What about contracts with 11+ services?
Contracts with 10 or more services will remain on a CPI-linked pricing model, with annual increases calculated as: CPI + 5.5% of each service’s fixed monthly charges.
The CPI figure used will be the most recent available at the time of the adjustment.
When will the annual price increase be applied?
The annual price increase will be applied on the anniversary of the contract’s signing.
What happens to customers on existing uplift terms?
Customers on existing price rise terms will remain on this pricing model for the lifetime of their contract.
How will customers be informed about price increases?
Customers will be informed about the specific price and date of their annual increase through their order form, Contract Summary and Contract information documents. This ensures full transparency and compliance with Ofcom’s regulations.
Who does the annual price change affect?
The annual price increase affects all customer who signed a new contract or renewed their contract from December 2022. Customer who signed contracts prior to this date will not be subject to the uplift. All customers will have the price change applied unless previously agreed in writing with plan.com.
Why is the change happening now?
These changes align with Ofcom’s goal of ensuring customers have clear and predictable pricing during their contract term. The new regulations aim to improve transparency and customer trust in telecom agreements.
What happens if the customer has multiple contracts and go over the 10+ threshold as a result?
Contracts for larger customers with potential for growth can be tailored in collaboration with our sales team to ensure the appropriate pricing structure is applied.
For existing larger customers who add services periodically, the applicable uplift type will be identified and applied to their contract automatically.
Who does the annual price change affect?
The annual price increase affects all customer who signed a new contract or renewed their contract from December 2022. Customer who signed contracts prior to this date will not be subject to the uplift. All customers will have the price change applied unless previously agreed in writing with plan.com.
What is CPI?
CPI, or Consumer Price Index, measures the percentage change in the price of a basket of goods and services consumed by households. It is measured by the government, published monthly, and is preferred over RPI (Retail Price Index).
When is the price change applied?
The Anniversary price change is applied on a per-Connection basis, and the charge increase is effective from the first day of the month following each anniversary of the Service Commencement Date.
When is the Anniversary price change applied?
We add the Anniversary price change on a per-Connection basis. The Charge increase shall apply to the Service for each Connection from the first day of the month following each anniversary of the Service Commencement Date.
Which CPI value is used for the calculation?
CPI is calculated by the government monthly based on changes in the pricing during the previous month. At the point at which our calculation is made, we use the latest published CPI figure.
CPI figures can be found here: https://www.ons.gov.uk/economy/inflationandpriceindices/timeseries/d7g7/mm23
What will the price change be applied to?
The price change will be applied to all reoccurring monthly charges. It will not be applied to additional in-life charges such as those incurred by out of bundle usage or daily activations charges such as roaming bolt-ons.
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