MOBILE CALL & TEXT BOLT-ON RANGE
International
Bolt-ons
If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets. Our International bolt-on range is designed with you in mind. It enables you to stay connected with people outside of the UK while staying in control of your costs.
Mobile tariff options
Choose the data allowance that fits your business. All tariffs are per SIM, per month, exclusive of VAT.
If you would like to take advantage of a higher allowance, you can upgrade at any time by logging onto my.plan.
International Minutes & Texts
Our International Minutes and Texts bolt-on range enables you to call and text people from the UK to anywhere outside of the UK while staying in control of your costs.
International Minutes (Europe)
Our International Minutes (Europe) bolt-on range enables you to call people from the UK to anywhere in the plan.com Europe Zone while staying in control of your costs.
International Minutes (Global)
Our International Minutes (Global) bolt-on range enables you to call people from the UK to anywhere outside of the UK while staying in control of your costs.
Tariff Compatibility
Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.
Upgrade Your Experience
my.plan is packed full of powerful insight and features designed for businesses of any size.However, every business is different and so is every user.That’s why we’ve introduced three levels of Tariff – Essential, Gold and Platinum – so you can choose the level of insight, control and support that fits your business needs.
Introducing my.plan
my.plan is packed full of powerful insight and features designed for businesses of any size.my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile communications all in one place, accessible any time from anywhere.
Terms & Conditions
These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).
We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.
References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at No.5 Victoria Street, Douglas, Isle of Man, IM1 2LR.
Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.
International Minutes and Texts
Description
Our International Minutes and Texts bolt-on range enables you to call and text people from the UK to anywhere outside of the UK while staying in control of your costs.
Bolt-on options & compatibility
Choose how many monthly minutes and texts you need. Not all options are available on Essential connections, but upgrading is easy!
International Minutes & Texts are available on all our Mobile tariffs. They are not compatible with MBB tariffs.
• International Minutes & Texts 60 (available on all mobile tariffs) – 60 minutes and 50 texts
• International Minutes & Texts 250 (available on all mobile tariffs) – 250 minutes and 200 texts
• International Minutes & Texts 350 (available on all mobile Gold and Platinum tariffs) – 350 minutes and 300 texts
• International Minutes & Texts 500 (available on all mobile Platinum tariffs) – 500 minutes and 500 texts
International usage
When a Customer makes a call or sends an SMS from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls and SMS from the UK to destinations in the Europe Zone will be considered International usage.
Calls or SMS to these numbers (as applicable) will be deducted from the International Minutes & Texts Bolt-On allowances. If an allowance is exceeded, calls and/or texts will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
Adding, scheduling and removing international minutes and texts
When adding International Minutes & Texts via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
When adding International Minutes & Texts via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
If International Minutes & Texts is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.
Charges
Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.
Additional charges (out of bundle charges)
A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.
The reporting of usage can be subject to delay.
Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.
Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes & Texts Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.
International Minutes (Global)
Description
Our International Minutes (Global) bolt-on range enables you to call people from the UK to anywhere outside of the UK while staying in control of your costs.
Bolt-on options & compatibility
Choose how many monthly minutes you need. Not all options are available on Essential connections, but upgrading is easy!
International Minutes (Global) Bolt-Ons are available on all our Mobile tariffs. They are not compatible with MBB tariffs.
International Minutes (Global) Bolt-Ons are compatible with International Minutes Europe and International Minutes & Texts Bolt-Ons.
International Minutes (Global) Bolt-Ons are compatible with the following tariff package levels:
- 100 International Minutes (Europe): available on all mobile tariffs
- 250 International Minutes (Europe): available on all mobile Gold and Platinum tariffs)
- 500 International Minutes (Europe): available on all mobile Platinum tariffs
International Usage
When a Customer makes a call from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls from the UK to destinations in the Europe Zone will be considered International usage.
Calls to these numbers will be deducted from the International Minutes (Global) Bolt-On allowances. If an allowance is exceeded, calls will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
Adding, scheduling and removing International Minutes (Global)
When adding International Minutes (Global) via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
When adding International Minutes (Global) via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
If International Minutes (Global) is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.
Charges
Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.
Additional charges (out of bundle charges)
A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.
The reporting of usage can be subject to delay.
Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.
Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes & Texts Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.
International Minutes (Europe)
Description
Our International Minutes (Europe) bolt-on range enables you to call people from the UK to anywhere in the plan.com Europe Zone while staying in control of your costs.
Bolt-on options & compatibility
Choose how many monthly minutes you need. Not all options are available on Essential connections, but upgrading is easy!
International Minutes (Europe) Bolt-Ons are available on all our Mobile tariffs. They are not compatible with MBB tariffs.
International Minutes (Global) Bolt-Ons are compatible with International Minutes (Europe) and International Minutes & Texts Bolt-Ons.
International Minutes Europe Bolt-Ons are compatible with the following tariff package levels:
- 100 International Minutes (Europe): available on all mobile tariffs
- 250 International Minutes (Europe): available on all mobile Gold and Platinum tariffs
- 500 International Minutes (Europe): available on all mobile Platinum tariffs
International Usage
When a Customer makes a call from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls from the UK to destinations in the Europe Zone will be considered International usage.
Calls to people in the plan.com Europe Zone will be deducted from the International Minutes (Europe) Bolt-On allowances. If an allowance is exceeded, calls will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
Adding, scheduling and removing International Minutes (Global)
When adding International Minutes (Europe) via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
When adding International Minutes (Europe) via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.
If International Minutes (Europe) is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.
Charges
Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.
Additional charges (out of bundle charges)
A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.
The reporting of usage can be subject to delay.
Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.
Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes (Europe) Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.
A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.
Previous Versions
What changed?
This is the latest International Minutes & Texts bolt ons guide dated September 2022. We've updated the following elements:
- Removal of Hosted Voice.
- Removal of the statement 'They cannot be added to tariffs that are already benefitting from Pro Ireland and Pro Europe Add-Ons' as incorrect and they are compatible with the other 2 contractual bolt-ons.
- Addition of brand new bolt on - International Minutes (Europe) & International Minutes (Global)
- Combined content from Hosted & Mobile Pro Ireland guide
- Consolidated Terms and Conditions for user ease
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