A proven partnership, rebuilt

One E Solutions may be a newly formed business, but its leadership team has worked with plan.com for more than a decade across previous ventures. That long-standing relationship meant there was already complete trust in the platform, the support and the flexibility it could offer.

For the team, launching a new business meant choosing partners that could help them move quickly, stay agile and deliver an exceptional customer experience from the outset. plan.com was the natural fit.

“We’ve worked with plan.com for years so it was the obvious choice when we started again,” said Pete, Director of One E Solutions.

Control without compromise

In telecoms, speed matters. Customers expect immediate answers when devices go missing, spend suddenly spikes or users experience connectivity issues. Waiting hours or even days for a network response simply isn’t good enough.

One E Solutions needed the ability to react instantly and proactively manage customer accounts without relying on lengthy support processes or restricted support hours. As a growing business, they also wanted greater visibility over usage trends and costs to help customers avoid unexpected charges.

“You can’t afford to wait on networks when a customer has an issue – it has to be dealt with there and then.”

Pete recalled one example where a customer’s phone had been stolen. Instead of waiting for network intervention, they were able to immediately place bars on the SIM, preventing further usage and protecting the customer from excessive charges. That level of instant control became a major differentiator.

Real-time control, on demand

The team can instantly apply spend caps, add roaming restrictions, place bars on SIMs, monitor live usage and investigate issues the moment they arise – all from a single platform, my.plan. Combined with detailed reporting and analytics, this allows them to identify unusual behaviour early and act before problems escalate.

“We can see exactly what’s happening in real time and fix things straight away.”

“If a customer phones on a Sunday with a problem, we can deal with it immediately.”

This responsiveness allows One E Solutions to deliver a far more proactive service experience while giving customers greater confidence and peace of mind.

Faster response. Stronger service.

With real-time visibility and immediate mobile estate control via my.plan, One E Solutions has transformed the speed and quality of support it can offer customers.

Potential overspend can now be identified before it becomes a problem. Lost or stolen devices can be restricted instantly. Customer issues are resolved faster, with fewer delays and escalations.

The result is a more seamless customer experience and a service model that feels proactive rather than reactive.

“We’re solving problems before customers even notice them, and that’s a big difference.”

“It’s seamless for us, and that means it’s seamless for the customer too.”