A Beginners’ guide
Built for your business, easily connect, configure, and control all your services on our award-winning connectivity platform.
From account management and usage insights to in-depth reporting and analysis, my.plan offers hundreds of tools at your fingertips to save your business time and money.
Keep reading to find out how to get the most from your plan.com mobiles and office-based communications.
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Control and streamline your business communications
From headset to handset, home working or on the road, we know that your business needs flexible connectivity to keep your people, customers and suppliers connected while staying in control of your costs and productivity.
GETTING SET UP
Getting up and running on my.plan is quick and easy!
If you are brand new to plan.com, the person who recently signed the plan.com contract nominated a my.plan user (they can nominate themself).
For existing customers, you must be a named plan.com account contact who is authorised to access my.plan. If that's not you, please talk to your company's plan.com account holder, who can invite you to my.plan.
If you don't know much about my.plan, keep reading to learn more! If there's anything we can help you with we're on-hand either through Live Chat or a message centre that's directly linked to your account.
Tailor your experience
my.plan offers hundreds of features that give you full control of your ever-changing business needs. Click the button belowlive to discover the features and packages that are right for your business.
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Location Visibility: Domestic
Service location in my.plan allows you to manage your mobiles based on a fully interactive map.
Roaming Controls
Stay connected and prevent unwanted data, call and text usage while travelling with my.plan roaming controls.
International Call Controls
Restrict calls from the UK to any non-native numbers outside of the UK with our International Call Restrictions.
New Number
Request a new number for an existing connection or user in just a couple of clicks.
Usage notifications
Receive notifications when users reach 50, 80 and 100% of their call, text or data allowance.
Captive Pages
If a service is restricted due to a cap you put in place, get it back on line in just a couple of clicks.
Help Centre
Our interactive my.plan Help Centre is packed with information to answer your questions quickly and easily.
Customer Service - Call Support
Contactable via phone or email, our support team is on hand to support you at every step.
Live Chat
Speak to our customer experience team with instant message in my.plan.
Data Usage*
See what you are using, where and when with usage breakdowns by call, text or data.
*data, call & SMS records may be subject to delay
Call & Text Usage
Analyse all call and text activity across your workforce, or down to an individual user, quickly and easily.
Detailed Usage
Interactively interrogate all voice, text and data usage and charges and quickly search or filter services to pinpoint issues.
Historical Usage
Analyse usage and spot trends with historial usage detail and summaries.
Streaming & Social Media
Restrict access to Social Media sites and streaming applications by blocking them at network level, saving you time and increasing productivity.
Gambling & Adult Content
Restrict access to services, sites and applications that can be a costly distraction to your business.
Group Profiles & Bulk Management
Control your entire connected workforce or groups within them in just a couple of clicks.
Call, Data, Text Controls & Restrictions
Stay in control of your usage with easy to use tools and restrictions that you set and manage.
Data Limits & Blocking
Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.
Cost Centres
Group extensions into unique invoice summaries, usage and charge groups, based on different offices, locations or roles.
Interactive Invoicing
Interactively interrogate all voice, text and data usage and charges across your account.
Roaming Data, Calls & Texts
Stay connected and prevent unwanted charges while travelling with my.plan roaming controls.
MMS
Restrict and prevent unnecessary charges associated with multimedia messages.
Spend Limit Notifications
Stay in control of your allowances and avoid unwanted surprises with automated notifications and restrictions at a level that you manage.
Data Usage Alerts
Keep tabs on data usage and costs thanks to automated notifications and restrictions at a level that you manage.
Roaming Notifications
Stay connected and prevent unwanted surprises while travelling with notifications at a level you manage.
Spend & Data Limits
Stay in control of your data allowances and charges with automated notifications and restrictions at a level that you manage.
Premium, Adult & Chargeable Calls
Restrict access to services, sites and applications that can be a costly distraction to your business.
International Calls & Data
Save time and money by restricting calls from the UK to any non-native numbers outside of the UK.
Caps & Notifications
Stay in control of your allowances and avoid surprises with automated notifications and restrictions at a level that you manage.
Roaming/Int Controls
Stay connected and prevent unwanted charges while travelling with restrictions and controls that you manage.
Roaming/Int Bolt-Ons
Boost your data, add minutes or increase a text allowance while travelling with our range of roaming packages.
User management & monitoring
Add new users or view a complete audit of their activity, automatically through one, central platform.
Add/remove products
Boost your data, increase your minutes or add roaming packages in a click.
VPN
Add our VPN restriction to prevent any user from concealing their mobile data usage activity.
Malware
Prevent a user from accessing sites and applications known to have malicious software such as viruses and spyware.
Botnet
Prevent access to sites and applications associated with botnet traffic.
Advertising
Protect your devices, speed up browsing and use less data by blocking annoying ads in a click.
Lost & Stolen
Apply a series of service and handset restrictions to make your lost or stolen device unusable.
PUK Codes
Unlock your device quickly and easily without network interference or involvement.
Group Profiles
Manage multiple connections at once including Spend, Call, Extension and Device Controls and notifications.
Manage All Connections
Manage restrictions and products across all or some of your connections at the click of a button.
Support made easy
From technical tool tips and user guides, to in-line hints and Live Chat, with plan.com you'll always feel supported, anytime, anywhere.
However, if you do want to talk to someone, our Customer Experience team is available via phone and email: weekdays 8am-8pm and weekends 8am-5pm.
Get complete insight with interactive invoicing
my.plan delivers current ‘in-life' billing (live charges before the final bill is produced) for each connected service. You can interactively interrogate all voice, text and data usage and charges and quickly search or filter services to pinpoint issues.
my.plan interactive invoicing delivers live usage and charges as soon as they occur. With quick search and filter options you can instantly pinpoint issues on your services and take the necessary action. All of that information can be overwhelming, so our straightforward interface breaks it down into simple tables and interactive graphs.
Stay Alert & Take Control
We combine live usage and charges insight with our email and SMS notifications system, which means you can react quickly if a service goes beyond its limits and set automated Spend Limits to stay in control of your costs.
Alerts
Through my.plan, you can set and manage notifications that alert you whenever a service goes beyond their allowance or is restricted by a Spend Limit or Cap. In addition to setting the levels at which you are notified, you can also set who is informed, and how (via email or text) so whatever happens, you’ll be the first to know.
SPEND LIMITS
You can set restrictions against specific types of usage (such as UK data or roaming calls) on each service to prevent your account from going above a pre-agreed level of additional charges.
Device controls
From lost and stolen restrictions to PUK codes and SIM swaps, my.plan gives you everything you need to manage and protect your business devices.
LOST or STOLEN
Easy to use online controls give you the power to apply service and handset restrictions in the unfortunate event that a device is lost, stolen, or compromised, keeping your business safe until the restrictions are removed.
SIM SWAPS
No need to call agents and sit in hold queues to complete a SIM swap, my.plan allows you to do this for free in three simple steps.
Stay connected
whilst roaming
For some users, basic connectivity is enough. But for others who spend more time connected or travel a lot, they may need a little extra. my.plan gives you instant access to a range of Data Boosts and bolt-ons so your business can stay connected and in control of your costs.
Book yourself a demo today
Sound too good to be true?
Book yourself a demo with one of our team today.
From headset to handset, home working or on the road, we know that your business needs flexible connectivity to keep your people, customers and suppliers connected while staying in control of your costs and productivity.
How will we use and store this data?
We take your privacy and the security of your data seriously. The data that you submit via this form will be entered into our Customer Service ticketing system in order to validate your identity as a plan.com customer. It will not be used in any other way. If we are unable to validate your identity, we will contact the authorised account holder related to your business name. If we are unable to verify you as an individual or your company, we will not contact you further. For further details on how your data is used and stored, please see our privacy policy.