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Setting up your APN

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Request & activate new eSIM

You can request and activate a new eSIM through my.plan.
Simply follow the instructions below to create a plan.com profile that gives you direct access to our data services.

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Before you start, make sure your phone is switched on and connected to the Internet.

Log in to my.plan, select your device from within the service panel and go to the ‘CONTROLS’ tab > SIM.

Scroll down to SIM SWAP / REQUEST and scan the QR code with your device’s camera to start installing the eSIM. If you don’t have the device to hand, click SEND SMS to receive the link via text.

Press ‘Continue’

Press ‘Continue’ to begin activating your eSIM.

Press ‘Continue’ to continue using your device while the eSIM is activating.

Once activated, the eSIM will appear in your Mobile ServiceSettings.

Go back into my.plan > CONTROLS > SIM and select ‘I confirm the eSIM has been installed and to proceed with the SIM swap’, and press ‘SUBMIT’.

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