SIM SWAP.
Please follow the instructions below to complete a SIM swap via my.plan.
Activating
your SIM.
If you have been sent a new SIM card, you’ll need to activate it, which is easy!
Visit my.plan and follow these steps…
CONTROLS > MOBILE > DEVICE SET UP > SIM SWAP > [Select User] > INSERT NEW SIM NUMBER > APPLY NOW
my.plan loginPlease contact your plan.com partner or our customers services team on 03300 88 18 18 for further support.
Please be aware that a SIM swap must only be performed for one of the following reasons:
- If your handset has been lost or stolen or;
- You have changed or upgraded your handset and now require a different sized SIM
If you are changing your SIM for another reason, we will need to do a technical check before performing the swap to avoid any unforeseen complications.
NEED SOME HELP?
Our experienced team are on-hand to provide the support you need to ensure your device is set-up.
The team is available 8am - 8pm weekdays and 8am - 5pm weekends and we aim to respond to email and voicemails within 24 hours.
Extremely helpful and quick to respond. Easy to talk to and able to get queries sorted out immediately. Informed helpful staff who know what they are doing so makes communications easy. Easy to recommend.
Great service speedy and quick. I would recommend plan.com to anybody. Service is that good I've renewed my contract for a 3rd time. Thankyou.
First class! I had been with Vodafone for 26 years and have never experienced customer service as good as I have in the past 3 months with plan.com! Many thanks.