From trust to triumph: How CAN Solutions leverages plan.com’s support for business growth
Businesses aren’t simply ‘born’ – they are built with purpose. CAN Solutions was founded on the principle of ‘doing things right’ to tackle customer neglect in the telecoms industry.
We spoke to Carl Laurie, Director of Sales & Onboarding, to learn how collaboration and mutual trust has helped win business.
EARNING TRUST THROUGH
TRANSPARENCY AND TENACITY
According to Carl, the biggest challenge is always trust. “Our goal is to be as transparent as possible. As a business we perform exceptionally well, both ethically and financially, which allows us to build trust with new clients. Of course, we’re not always successful. However, when that customer is up for renewal or looking for new quotes, we will be there to submit a tender again. If at first you don’t succeed, keep trying!“
STRONGER CONNECTIONS
LEAD TO SMARTER WINS
Carl explained how CAN has significantly strengthened their connection with their customer accounts, especially in the last half of 2024. “One standout success involved close collaboration between CAN and plan.com to secure a key win. Through face-to-face meetings, demos, and a cooperative approach, we successfully closed the deal. We continue to maintain regular contact with this customer, adding new lines and actively managing the account. This ongoing support is crucial for the renewal process.“
BUILT ON TRUST
GROWN THROUGH COLLABORATION
Carl explained that their relationship with plan.com has naturally developed over time, and it has truly flourished. “Trust is at the heart of our partnership. I recognise that we've been entrusted with certain initiatives from plan, which is always a positive sign - it’s a clear indication that the trust between us is strong and mutual.“
“A key factor in our success has been the continuous development and enhancement of my.plan. As a result, we are now far more confident in promoting and selling plan.com’s offerings.“
Carl Laurie - Director of Sales & OnboardingCAN Solutions
The result
Collaboration and trust fuelling business growth
The partnership between CAN Solutions and plan.com has delivered significant results, strengthening customer relationships and driving business growth.
Through continuous collaboration, trust, and the development of innovative solutions like my.plan, CAN Solutions has gained confidence in promoting and selling plan.com’s offerings. A key highlight has been securing a client win through a cooperative approach, demonstrating the effectiveness of this relationship.
Regular engagement and account management ensure ongoing success, has laid the strong foundation for future renewals. This partnership continues to evolve, reinforcing CAN Solutions’ ability to deliver exceptional service and drive long-term value.
FROM ENTREPRENEUR
TO ENTERPRISE.
Find out how my.plan is already transforming the way some of the UK’s leading businesses
optimise their workforce communications and connectivity.
Get started today.
Existing customer with a query? Visit here to email our team or visit my.plan.com where you can live chat a member of the team Monday - Friday between 8am - 6pm.
Ready to become a customer or book yourself a demo? Fill in your details below and the team will get back to you shortly.
We’re committed to your privacy. plan.com uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy
