How One Connectivity turns insight into action with my.plan
One Connectivity has been a trusted plan.com partner for more than a decade and was one of the first to come on board. Today, they support over 1,000 customers with a suite of telecoms solutions that includes business mobile. We spoke to their Managing Director, Paul Stevenson, who shared how our partnership has evolved over the years, and the benefits it’s had on their growth and customer experience.
RELIABLE COVERAGE POWERED
BY MULTI-NETWORK FLEXBILITY
An early challenge faced by the team at One Connectivity will resonate with many telecom providers: signal coverage. “It’s always been one of the biggest hurdles when selling business mobile,” he admitted.
“That’s where plan.com made a big difference. By offering access to multiple networks through a single platform, plan.com gives One Connectivity the flexibility they need to offer tailored solutions without compromising on quality or control. “This capability has been transformative,” he said.
“It means we can deliver a more reliable, responsive service to our customers, which goes a long way in building trust.”
A NATURAL FIT
FROM DAY ONE
When asked why they chose plan.com, the answer was clear: the people, the platform and the partnership.
“Having worked with several members of the plan.com team in a previous role, I already knew the culture and approach. It was always going to be a good fit,” he said. But beyond familiarity, there was also a sense that plan.com was doing something different in the market.
“plan’s technical approach to mobile was – and still is – a game changer. The level of visibility and control my.plan provides is unlike anything else we’d seen. It makes a real difference in how we manage accounts and support our customers.”
INSIGHTS THAT DRIVE RENEWALS AND GROWTH
For One Connectivity, the value of the partnership doesn’t stop at the initial sale – it’s about retention and long-term relationships.
“The insights we get from my.plan allow us to understand usage trends,” he explained. “This gives us a chance to step in, speak to the customer, and offer solutions before small issues become big ones.”
It’s an approach that’s helped boost renewal rates and keep customers loyal, all while reinforcing the company's reputation for proactive, high-touch service.
“plan.com’s technical approach to mobile is a game changer. my.plan gives us real-time insights that enable us to act fast and deliver better service – and that keeps our customers coming back.”
Paul Stevenson - Managing Director of oneconnectivity.co.ukOne Conncectivity
The result
A partnership that powers performance and drives loyalty.
For over a decade, the partnership between One Connectivity and plan.com has matured into a powerful engine for business growth and customer success. With access to multi-network solutions, real-time insights from my.plan, and a responsive support team behind them, One Connectivity has elevated their service delivery and client satisfaction.
By proactively addressing customer needs, spotting trends early, and offering tailored mobile solutions, they have not only scaled their offering – they’ve strengthened loyalty across their ever-growing customer base.
FROM ENTREPRENEUR
TO ENTERPRISE.
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